FAQs

Please see our detail size chart

We ship worldwide from Calgary, Alberta, Canada, Express/Priority orders Schedule.

1-2 days shipping. Total time 2-4 business days (US and Canada). 4-8 days shipping, total time 5-10 business days (Europe). Total time 5-10 business days (Australia & International) . Weekends and holidays not included.

Please allow up to 15 business days during holidays and sales.

We constantly strive to get your order to you as soon as possible, as a result we start processing your order as soon as it is received. For this reason we unfortunately will not be allowing order cancellation. Once your order has been placed, you will be unable to cancel it.

Please make sure your shipping address is complete and accurate. We are unable to edit your address. Please make sure, apt, suite numbers as well as postal and Zip codes are provided and are correct and complete.

We are unable to make changes to your order once it is confirmed as we process orders immediately they are confirmed. Please make sure the items added are correct and in the correct sizes. We have our size charts in the item descriptions of each item, we also have tips for choosing the best sizing options.

Approved returns will be processed for a store credit. Please read the return policy below before requesting a return. Use the email address associated with your order for your return. Order numbers are written as #XXXXX. Choose store credit to complete your return request, after which your return ID will be provided and return instructions will be emailed to you. Returns are only valid within 30 days after delivery date, If 30 days have passed by since your purchase, unfortunately we can’t approve your return request. Items must be received back at the return address within 30 days of delivery date to receive a store credit. If an item is received after the 30 days has passed, you'll be charged a 50% restocking fee. Pack your item(s) securely in the original product packaging, where possible.  All items must be returned in original condition (including return post card, packaging, and accessories). All items must be unworn, unaltered and unwashed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable; shipping costs will only be refunded if there is an error with the order. Order/ return processing times are slightly longer, during sale events and holidays

We unfortunately do not offer refunds. Orders can only be returned for a store credit.

We can't ensure the items you want will be available by the time your returned items are received, so we do not offer exchanges. We will issue you a store credit once we've received your return, please allow 7 business to process your return and issue the store credit.
If it has been 7 business days and you haven't received your store credit, please contact us at sales@etnica.ca with your order number, return request ID and return tracking number. The store credit does not expire.

We do not accept returns on clearance & Sales items (final sale). 

If you receive a defective, damaged or the incorrect item please contact us within 3 days of receiving your package at sales@etnica.ca .

Our prices change in response to demand, fashion trends, inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.

For custom orders please contact us : 
Call us on +1 403 453 2012 , +1 587 577 2620 (CANANDA), +237 673 55 66 85 (CMR) ,+237 6966 28 299
Email: sales@etnica.ca

For wholesale orders please contact us:
Call us on +1 403 453 2012 (CAN) , +237 673 55 66 85 
Email: sales@etnica.ca

We sell different types of fabric, please visit our website www.etnica.ca  for more details.

We generally respond within 24 hours.
Business hours – MON – SAT 11:30 AM – 5:30 PM , SUN:  NOON – 4PM.

Etnica has physical locations at : 
824 SKYVIEW RANCH GROVE NE.CALGARY AB T3N 0R7 AND MOSQUEE BONAMOUSADI DOUALA, CAMEROON.

Pre-order items have their shipping date posted in the description. If you order has a pre-order item all the items will all ship together on the dispatch day of the pre-order item.