Returns and Exchange
RETURNS
You have 30 days from the date of delivery to return your item.
Approved returns are refunded via store credit at Etnica.
We process returns within 7 business days, after which a store credit will be issued. To initiate a return, click on the return icon at the top of the homepage and enter the order number and the email address associated with your order and choose the "store credit" option. You will receive return instructions, including a return ID and the return address, via email.
Please note that returns are only valid within 30 days of the delivery date. To receive a store credit, items must be returned in their original condition, including packaging, accessories, and the return postcard. Items must be unworn, unaltered, and unwashed.
If it has been 7 business days and you have not received your store credit, please contact us at sales@etnica.ca with your order number (#XXXX), return request ID, and return tracking number.
Our store credits never expire.
START RETURN
EXCHANGE
Our inventory is constantly updated with creative and bold trends, so we cannot guarantee the availability of items or desired sizes. For this reason approved exchange items are refunded via store credit.
